Terms of Service

LooKN4 provides an online platform with two primary functions: (a) a directory service that enables businesses to create listings and customers to discover local services; and (b) a Marketplacethat allows customers to post projects and receive competitive bids from contractors. All payments for Marketplace projects are processed through LooKN4’s payment system.

To list and promote a business on the LooKN4 directory, a paid subscription is required.

All subscription fees are non-refundable once paid unless otherwise expressly stated.

Contractors who wish to bid on projects posted in the LooKN4 Marketplace must purchase a separate Marketplace subscription. By subscribing, contractors gain access to project listings and the ability to submit bids. Marketplace subscription fees are non-refundable once paid, regardless of whether bids result in awarded projects. Contractors must also agree to the Contractor Agreement at the time of subscription.

LooKN4 does not charge per-lead fees or commissions on the value of services provided through the platform. The directory subscription and Marketplace subscription fees are flat-rate. Contractors keep 100% of the project value paid through the platform (after any applicable payment processor fees).

Users agree to:

• Provide accurate and truthful information
• Maintain the security of their account credentials
• Be responsible for all activity under their account
• Promptly notify LooKN4 of any unauthorized account access

Businesses and contractors are solely responsible for:

• The accuracy of their listings, profiles, and bids
• Communication with customers through the platform
• Delivery, quality, and safety of their products or services
• Compliance with all applicable laws, licenses, and regulations

You agree to use the platform only for its intended purpose — connecting customers with local service businesses and contractors — in a manner that is lawful, honest, and fair to other users. You agree not to post false, misleading, or fraudulent information, use the platform for unlawful purposes, or take any action that degrades the experience for others.

The following actions are strictly prohibited. Depending on severity, violations may result in content removal, account suspension, permanent ban, a cease and desist letter, or referral to law enforcement. LooKN4 actively monitors for these behaviors.

Review Manipulation

• Paying, offering discounts, or providing gifts in exchange for a review.
• Using bots or automated tools to generate or manipulate reviews.
• Creating fake accounts to post reviews for your own business.
• Pressuring, threatening, or retaliating against a customer for an honest review.
• Conditioning a refund or resolution on a customer modifying or removing a review.

Marketplace Abuse

• Posting fake or fictitious projects to gather pricing intelligence without genuine intent to hire.
• Submitting bids that a contractor has no intention of honoring.
• Knowingly submitting a low bid to win a project, then demanding a materially higher price after work begins or is complete (bait-and-switch pricing).
• Soliciting, accepting, or facilitating payment for Marketplace work outside of LooKN4’s payment system.

Data Scraping & Unauthorized Access

• Using automated scripts, bots, or crawlers to scrape data from the platform without written permission. Unauthorized scraping violates the Computer Fraud and Abuse Act (CFAA).
• Accessing accounts, systems, or data you are not authorized to view.
• Reverse engineering or attempting to extract proprietary logic from the platform.

Listing Fraud & Impersonation

• Creating fake, duplicate, or fictitious business listings.
• Impersonating another business, brand, or person.
• Listing services, credentials, or licenses you do not hold.

Communication Abuse

• Using contact information obtained through the platform to contact users outside the platform for solicitation.
• Sending unsolicited bulk messages or spam.

Criminal Activity

Any use of the platform that involves or facilitates illegal activity will be reported to appropriate law enforcement. LooKN4 will cooperate fully with any investigation and provide all relevant records upon lawful request.

The LooKN4 Marketplace connects customers who post projects with independent contractors who bid on those projects. LooKN4 is a technology platform only — it does not perform, supervise, direct, or control any services, and is not a party to any service agreement between a customer and a contractor.

Contractors are independent contractors, not employees, agents, partners, or joint venturers of LooKN4. Contractors set their own rates, choose which projects to bid on, determine their own methods, and are free to offer services on other platforms simultaneously. LooKN4 does not provide contractors with tools, equipment, benefits, or a place of work. Contractors are solely responsible for all taxes, insurance, and regulatory compliance related to their work.

LooKN4 does not screen, endorse, or guarantee the work of any contractor. Where LooKN4 makes available verification badges (such as “License Verified”), these reflect only that LooKN4 received a document submitted by the contractor at a point in time — they do not constitute an endorsement or warranty of current validity, adequacy, or work quality. Customers are solely responsible for evaluating and selecting contractors.

All payments for Marketplace projects must be made exclusively through LooKN4’s payment system. Paying or accepting payment outside the platform — via cash, Venmo, Zelle, check, or any other method — voids all dispute protections and refund eligibility for that project and is grounds for immediate permanent account termination.

This prohibition applies for a period of 24 monthsfrom a user’s first contact with another party through LooKN4, including future projects unrelated to the original bid. Violations expose the offending party to damages equal to LooKN4’s lost fees on all identified off-platform transactions.

When a contractor marks a project complete, the customer has 3 business days(Monday–Friday, excluding federal holidays) to either accept the work or open a formal dispute through LooKN4. Weekends do not count toward this window.

If the customer takes no action within 3 business days, the work is deemed accepted and funds held by the payment processor are automatically and irrevocably released to the contractor. Once funds are released, the dispute process is no longer available for that project.

Example:a contractor marks work complete on a Friday — the customer’s window runs Monday, Tuesday, and Wednesday of the following week.

Disputes must be filed within the 3-business-day completion window. Because LooKN4’s payment processor holds project funds in trust, LooKN4 adjudicates payment disputes. Both parties must submit evidence; LooKN4’s determination of how disputed funds are allocated is final and binding. Neither party may re-litigate that decision in arbitration or court.

LooKN4’s arbitration role is limited to the funds held for that project. Disputes about work quality, property damage, personal injury, or any damages beyond the platform payment are between the customer and contractor directly. LooKN4 is not liable for contractor performance or any outcome beyond the payment it adjudicated. You agree to release LooKN4 from any such claims.

The official status of any dispute, fund hold, or payment release can only be confirmed by logging into the LooKN4 platform. Verbal statements or emails from customer support staff do not override or supersede the platform record.

To open a dispute, a customer must submit objectively verifiable evidenceof non-completion or a material defect — such as photos, videos, or documentation showing what was agreed to versus what was delivered. Subjective dissatisfaction is not grounds for a dispute. Unhappiness with aesthetic style or interpretation of work that materially matches the agreed scope does not entitle a customer to freeze contractor payment.

LooKN4 distinguishes between pre-completion issues (contractor unresponsive, work halted, scope changed mid-project — raise through platform messaging before completion is marked) and post-completion disputes (file within the 3-business-day window).

Once a dispute is open, both parties must respond to LooKN4’s communications within 3 business days. Failure to respond within 3 business days is treated as acceptance of the other party’s stated position on that issue. LooKN4 may resolve the dispute and release or withhold funds accordingly without waiting for the non-responding party.

After funds are released — through customer acceptance, expiration of the 3-business-day window, or a LooKN4 dispute decision — initiating a credit card or bank chargeback for any portion of those funds constitutes a material breach of these Terms.The offending party owes LooKN4 the full charged-back amount plus LooKN4’s actual costs, losses, and payment processor penalties incurred in responding.

Contractors are also liable for chargebacks resulting from their own fraudulent or unauthorized conduct. LooKN4 may withhold future payouts to offset chargeback amounts owed and may permanently suspend accounts associated with chargeback abuse.

When a customer makes a payment through the LooKN4 Marketplace, funds are held in trust by LooKN4’s third-party payment processor (currently Stripe) — not by LooKN4 directly. LooKN4 is not a bank or money transmitter. LooKN4 issues release instructions to the processor upon customer acceptance, expiration of the completion window, or resolution of a dispute.

Business owners who enable SMS notifications agree to receive transactional text messages from LooKN4 to the verified phone number on their listing. These messages notify owners of new customer messages and are not marketing communications.

Message frequency varies. Message and data rates may apply. LooKN4 does not share your phone number with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages.

You retain ownership of content you submit to LooKN4. By submitting content — including listings, project descriptions, photos, bids, reviews, and messages — you grant LooKN4 a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable license to use, copy, modify, distribute, publish, and display that content in connection with operating and promoting the platform. This license survives account termination.

We strive to maintain reliable access to the platform but do not guarantee uninterrupted service. We may modify, update, or discontinue features at any time without prior notice.

You agree to release, defend, indemnify, and hold harmless LooKN4, Inc.(and its officers, directors, employees, agents, and affiliates) from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; (d) any project, service, or work you performed or received through the platform; and (e) any content you post or transmit.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. LOOKN4 DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTRACTOR WILL PERFORM WORK TO ANY PARTICULAR STANDARD.

TO THE FULLEST EXTENT PERMITTED BY LAW, LOOKN4’S TOTAL AGGREGATE LIABILITY TO ANY USER SHALL NOT EXCEED THE GREATER OF: (A) THE PLATFORM FEES ACTUALLY PAID TO LOOKN4 IN CONNECTION WITH THE SPECIFIC PROJECT OR TRANSACTION GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00 USD). LOOKN4 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES — INCLUDING LOST PROFITS, PROPERTY DAMAGE, OR PERSONAL INJURY — ARISING FROM USE OF THE PLATFORM OR ANY SERVICES ARRANGED THROUGH IT.

Any dispute between you and LooKN4 that cannot be resolved informally within 60 days of written notice to support@lookn4.org shall be finally resolved by binding arbitration under the American Arbitration Association Commercial Rules. Arbitration is conducted on an individual basis only. The Federal Arbitration Act governs. The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AGREE AND ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under these Terms, except for matters properly brought in small claims court.

ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of class proceeding. This waiver is an essential part of the arbitration agreement above; if it is found unenforceable, the entire arbitration clause shall be null and void.

LooKN4 may suspend, limit, or permanently terminate any user account at any time, with or without cause, with or without prior notice, at LooKN4’s sole discretion. Terminated users are not entitled to compensation and may not re-register under a different identity. All obligations incurred before termination remain in effect.

Users may cancel their subscription at any time. Cancellation takes effect at the end of the current billing cycle. Fees already paid are non-refundable.

We may update these Terms from time to time. We will provide at least 30 days’ advance notice of material changes via email to your registered address. Continued use of the platform after the effective date of updated Terms constitutes acceptance. Prior versions remain accessible at their original URLs.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. For any matters not subject to arbitration, the parties consent to exclusive jurisdiction in the state and federal courts located in Delaware. All claims not subject to arbitration must be brought on an individual basis within one year of the cause of action arising, or they are permanently barred.

LooKN4 acts solely as a technology platform. It does not provide, perform, supervise, or control any services listed or bid on through the platform, and is not a party to any agreement between a customer and a contractor.

LooKN4 does not:

• Guarantee the quality, safety, legality, or outcomes of any services
• Act as an agent, broker, employer, or representative of any contractor or customer
• Verify that contractors hold required licenses or insurance (except where explicitly stated for a specific badge)

Users acknowledge and agree that:

• Any engagement or transaction with another user is solely between those parties
• LooKN4 is not responsible for damages, losses, disputes, injuries, or issues arising from such interactions beyond the liability cap in Section 21

For questions regarding these Terms, please contact:

LooKN4, Inc.